​The Wisconsin Department of Financial Institutions handles complaints regarding consumer credit transactions from Wisconsin residents or those involving financial companies located in Wisconsin. If your question or complaint does not meet these conditions, please contact the consumer protection agency in your state.​

Some issues that we cannot help with are:

• Give legal advice;
• Act as a court of law or as an attorney on your behalf;
  
• Become involved in a matter that has been litigated or is being litigated;
  
• Advocate for either party; or
• Seek monetary compensation for punitive damages.
  

To file a complaint, gather all relevant information before submission so the complaint is complete, and use only one of the options below:

For the following types of complaints, please review the following web pages to submit a complaint:

• File a Mortgage Banking Complaint
  

• File a State-Chartered Bank, Savings Bank, or Savings Association Complaint
  

• File a State-Chartered Credit Union Complaint​​

​External Financial Complaint Links

• The ​Consumer Financial Protection Bureau (CFPB) handles complaints against credit bureaus, student loan servicers, some prepaid debit cards, cryptocurrency, unlicensed money transfers, some national banks, and business-to-business complaints at ConsumerFinance.gov.

• The Federal Bureau of Investigation (FBI) Internet Crime Complaint Center (IC3) handles complaints for victims of internet crime at IC3.gov.​

• To report fraud, submit a report to the Federal Trade Commission (FTC) at ReportFraud.ftc.gov.

• The National Credit Union Administration (NCUA) handles complaints against federal credit unions at MyCreditUnion.gov.
  

• The Office of the Comptroller of the Currency (OCC) handles complaints against national banks, federal savings banks, and federal savings and loan associations at HelpWithMyBank.gov.