File A Credit Union Complaint

​​​​​The Office of Credit Unions investigates complaints involving alleged violations of state statutes related to state-chartered credit unions.

Please note that the Office of Credit Unions, like all other agencies, is only able to act within the jurisdiction given to it by the Wisconsin legislature.

Some issues that we cannot help with are:

• Give legal advice;
• Act as a court of law or as an attorney on your behalf;
• Become involved in a matter that has been litigated or is being litigated;
• Advocate for either party; or
• Seek monetary compensation for punitive damages

To file a state-chartered credit union complaint, use any of the options below:

• Submit your complaint electronically by using this online form.  Use this option if you don't have attachments to file with your complaint.

• Submit your complaint via email if you have attachments to support your complaint.  Please email your complaint and include a completed complaint form (Form BCA500) as one of your attachments.
  

• Submit your complaint via postal mail by using this complaint form (Form BCA500)
  
  

External Financial Complaint Link

The National Credit Union Administration (NCUA) handles complaints against federally-chartered credit unions at MyCreditUnion.gov. To determine whether the credit union is state-chartered or federally-chartered, look up the credit union on the NCUA's Research a Credit Union page. If the credit union is federally-chartered, then contact the NCUA for assistance.

To report fraud, submit a report to the Federal Trade Commission (FTC) at ReportFraud.ftc.gov.