The Wisconsin Department of Financial Institutions handles complaints regarding consumer credit transactions from Wisconsin residents or those that are against non-depository financial companies located in Wisconsin. If your question/complaint does not meet these conditions please contact the consumer protection agencies in your state.
To file a complaint, use any of the options below:
Submit your complaint electronically by using this online form. Use this option if you don't have attachments to file with your complaint.
Submit your complaint via email by using this online email template to e-mail your complaint. You may attach supporting documents to your email.
Submit your complaint via postal mail by using this complaint form (Form BCA500).
For the following types of complaints, please review the following web pages to submit a complaint:
External Financial Complaint Links
The Consumer Financial Protection Bureau (CFPB) handles complaints against credit bureaus, student loan servicers, some prepaid debit cards, cryptocurrency, unlicensed money transfers, some national banks, and business-to-business complaints at ConsumerFinance.gov.
The Federal Bureau of Investigation (FBI) Internet Crime Complaint Center (IC3) handles complaints for victims of internet crime at IC3.gov.
To report fraud, submit a report to The Federal Trade Commission (FTC) at ReportFraud.ftc.gov.
The National Credit Union Administration (NCUA) handles complaints against federal credit unions at MyCreditUnion.gov.
The Office of the Comptroller of the Currency (OCC) handles complaints against national banks, federal savings banks, and federal savings and loan associations at
HelpWithMyBank.gov
Contact Us
Phone: (608) 264-7969
Toll-Free: (800) 452-3328 (in Wisconsin)
Fax: (608) 264-7968
Mailing Address:
Wisconsin Department of Financial Institutions
Bureau of Consumer Affairs
PO Box 8041
Madison, WI 53708-8041
Physical Address:
Wisconsin Department of Financial Institutions
Bureau of Consumer Affairs
4822 Madison Yards Way, North Tower
Madison, WI 53705