​​The Office of Credit Unions investigates complaints involving alleged violations of state statutes related to state-chartered credit unions.

To file a state-chartered credit union complaint, use any of the options below:

• Submit your complaint electronically by using this online form.  Use this option if you don't have attachments to file with your complaint.

• Submit your complaint via email if you have attachments to support your complaint.  Please email your complaint and include a completed complaint form (Form BCA500) as one of your attachments.
  

• Submit your complaint via postal mail by using this complaint form (Form BCA500)

External Financial Complaint Link

The National Credit Union Administration (NCUA) handles complaints against federally-chartered credit unions at MyCreditUnion.gov. To determine whether the credit union is state-chartered or federally-chartered, look up the credit union on the NCUA's Research a Credit Union page.  If the credit union is federally-chartered, then contact the NCUA for assistance.